Creating Goosebump Moments: Examples of Empathy in Action
FRSTeam by Rogers – St Petersburg, FL
This little dress was special – it was her first Christmas dress. Her mother had brought it back from Germany but it was damaged in the disaster, maybe even beyond repair.
The crew not only saved the dress, but shadowboxed it for the customer. “That’s definitely going to go on the wall,” the customer said, wiping away a tear.
The crew replied with a smile: “I’m glad that we could do something special for you.”
FRSTeam by Custom Commercial – Fresno, CA
The client they helped was so moved they sent this email: “Your crew was extremely professional. I have already talked to Mark, the adjuster, about using your firm for the rest of my pack out.”