Our Process
What to Expect
Every claim is unique, but our process is designed to keep you informed and at ease from start to finish. We carefully document, protect, and restore your contents while keeping communication clear.
Pack-Out
We remove and catalog every item with care, photographing for full transparency.
Restoration
All contents are cleaned, tested, and restored whenever possible.
Storage
Contents are stored in secure, climate-controlled facilities until you are ready for them.
Pack-Back
Belongings are returned to your home or business, placed in their designated spaces, and ready for use minimizing disruption and helping you get back to normal.
Find a Location and Submit a Claim
Help is always close by. With FRSTeam locations across the U.S. and Canada, you can connect with your local team to start the process right away.
Frequently Asked Questions
How quickly can I get my emergency items back?
In most cases, you’ll receive essential clothing, bedding, or work items within 24–72 hours.
Computers and other critical electronics are typically returned within 3–4 business days.
What happens if something can’t be restored?
If an item is determined to be non-restorable, we provide detailed photo documentation and a full inventory report so you and your carrier can move forward with confidence.
Do you work directly with my insurance company?
Yes. We coordinate with adjusters and carriers throughout the process, sharing documentation, updates, and final reports to make claims easier.
Where are my contents stored?
All items are stored in secure, climate-controlled facilities. You’ll have peace of mind knowing your contents are safe until they are ready to come back to your home or business.
How will I know what’s happening with my items?
Communication is part of our promise. You’ll receive updates at every stage of the process, from pack-out to pack-back, so there are no surprises.