Leadership

If you’ve ever gone to a national restoration event, you’ve probably shaken my hand. I present at conferences and go to most of the national conventions. I’ve been with FRSTeam for over 20 years and have had relationships with many of our clients and franchisees for nearly that long.

I helped launch the FRSTeam brand nationally and am continually building our national brand and relationships.

A can-do attitude is contagious. Over the years I’ve helped develop a number of great managers and helped turn struggling offices to become some of our most successful locations. I’ve always loved seeing others succeed and am always willing to help in any way I can. When franchisees face challenges, I’m there to support them and share solutions that have been proven effective.

My personal life also involves good organizations helping others. I helped launch and am serving on the board of the BACA Foundation, a Colorado organization that supports those affected by cancer.

When not working or volunteering, I’m traveling with my husband’s baseball and softball teams, competing with my two kids over various board games or cheering my daughter on at martial arts events.

Whether you’re an adjuster, a policy holder, or a franchisee, I’m here to make sure you have a great experience with FRSTeam.

I’ve spent nearly 20 years in operations, most of them in a production/manufacturing environment. I co-founded, built, and sold a manufacturing company from the ground up. I sold my car to buy our first CNC machine and often rode my bike to work in the early days. We grew rapidly and attracted the attention of a global provider of oil and gas products. By the time I left for FRSTeam, we’d gone from start-up to over 50% market-share.

When not working, I spend a lot of time with my family. I’ve been married for 17 years and have the world’s best wife and two amazing daughters. We have 5 large garden beds, 4 chickens, and 1 dog, “Lionel ButterSprinkles” (Yes, the girls won naming rights).

People are surprised to discover that I’m an engineer. I went to school for Systems and Controls Engineering. It gives me the analytical and data driven side of my leadership style. I still follow advice I got early in my career: “It’s never as bad as you think and it’s never as good as you think.” This reminds me to not get too worked up over difficult situations but also not rest on my laurels when things are going well.

You’ll likely meet me at a conference, collaborating with our director of operations and brand president, or working with my talented team, cheering them on. My team’s focus on personal growth, team growth, and brand growth mean we deliver on our promises to each other and our customers.

With over 20 years in sales and nearly 12 at FRSTeam, I’m excited to find new ways to strengthen relationships and help people grow. From introducing web meetings in 2011 to bringing on new team members in 2021, everything I do is about helping others succeed. I love leading by example and supporting my team in a way that allows them to surpass individual, team, and company goals.

Prior to FRSTeam, I was a business development manager at Enservio, which creates groundbreaking technology for property adjusters. I wasn’t looking for another opportunity, but a friend called and said there was a wonderful position open at FRSTeam, so I leaped.

Helping others is at the heart of everything I do. At 17 years old, I cold-called people to raise money for a charity walk. I raised the money and walked 300 miles from Los Angeles to Tijuana, Mexico. We slept in schools and churches for eight days, and I learned that it was a huge mistake to buy a new pair of shoes before the walk!

When not working, I love traveling and outdoor sports like surfing and snowboarding. Married with three children, we have a happy home in Austin, TX. People are surprised to learn that I am related to Daniel Boone and Colonel Robert Gould Shaw who led the 54th Massachusetts Infantry Regiment. This was one of the Union Army's earliest African-American regiments in the American Civil War and was played by Matthew Broderick in the 1989 movie Glory.

Behind the scenes of every FRSTeam success story, you’ll find a team of trainers and support staff. I’m honored to work with and oversee these talented and hardworking people, all dedicated to the success of the franchisees we serve every day.

I’m also the link between FRSTeam corporate and our franchise community. I nurture relationships with the franchise owners, giving advice and coaching to help owners increase profit margins, efficiency, and overall satisfaction.

When you build relationships off a foundation of trust, you can make a real difference. I spend time understanding the owner’s goals and pain points. I understand their individual leadership styles, and I even have the honor of getting to know their families and their teams.

Since 2008, I’ve experienced every level of FRSTeam, from office manager and sales rep to on-the-ground assistance and training during catastrophes. I’ve been a general manager and run a four market franchise overseeing 10 states in the Northeast. I’m grateful for this hands-on experience on the franchisee side of the business. I then moved to our company owned headquarters as the General Manager in Northern California. From there, I spent 5 years as a national trainer. I continually take insights from each of these opportunities into my corporate role as Director of Franchise Operations.

I love being part of FRSTeam. From our corporate team to the franchise community, since 2008, I’ve had the pleasure of working with talented, honest, service-focused people. I’m especially proud of my team of trainers and support people. I couldn’t ask for a better group of people to stand beside me as we serve our franchise community.