Privacy Policy


This privacy policy describes how we handle your personal information that is collected through the FRSTeam site ( ) Hereafter, referred to as the “Site”. By using this Site, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective on July 17, 2006.


You can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers.

When you submit a claim on the site, we may collect: your name, your telephone number, the type of loss, the insured name, claim/reference number, the loss site address, the insured home number, the insured cell phone number, the insured work phone number, the insured email address, the authorized items to pick up in an affected area, and whether we should place a hold on services until bill approval.

The Site also automatically receives and records information on our server logs from your browser, including your IP address, and the Site pages you request. You can review and change your personal information collected on this Site by contacting us.

Please note that our Site is a general audience Web site. If you are under the age of 13, you should not register or provide information on this Site. We do not collect personal information from any person we actually know is a child under the age of 13.


FRSTeam does not rent, sell, or share personal information about you with other people or non-affiliated companies, except to provide you with products or services you have requested, when we have your permission, or under the following circumstances:

We may disclose personal information to respond to legal requirements, enforce our policies, or protect the rights, property or safety of third parties.

We may also share your personal information with another business entity, should we plan to merge with, or be acquired by that business. Should such a merger or sale occur, the new combined entity will follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.

Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information except when we believe, in good faith, that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.


We use “cookies” (small files placed on your hard drive) on certain pages of the Site to help analyze Site usage, customize our services, measure promotional effectiveness, and promote trust and safety.


We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you, or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with applicable regulations to protect personal information about you.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we may collect from you on the Site. If you disclose your information to others, different rules and policies may apply to their use or disclosure of the information you’ve provided. Since FRSTeam does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. We encourage you to ask questions before you disclose your personal information to others.


We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms automatically take effect 30 days after they are initially posted on the Site. If your questions are not answered online, you may write to us at 3201-B Investment Blvd., Hayward, CA 94545, or email us at

Our Mobile App

FRS Team built the FRS Team app as a Free app. This SERVICE is provided by FRS Team at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at FRS Team unless otherwise defined in this Privacy Policy.


Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Contact Information based on Form Submission, Anything leading to the website will result having tracking from our website.. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app


Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.



Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.



We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at Anita Bernard <>.