As a homeowner, experiencing a residential smoke, fire or water loss is a traumatic and overwhelming situation. At FRSTeam, we assign dedicated job coordinators, who are extensively trained to respond with professionalism, knowledge and empathy throughout the restoration process, to each loss to provide a single point of contact for you.
- Single point of contact throughout claim process
- Knowledgeable and professional
- Responsive and caring
FRSTeam job coordinators play a critical role in providing exemplary customer service and ensuring a positive experience for you during your time of trouble. He or she is often a first responder and a primary point of contact for you, settling any concerns that you might have and answering your questions and providing comfort and solutions. Our experienced job coordinators walk with you through the site, asking relevant questions to set expectations and establish a plan of action, including processing an emergency order.
Personalized customer service is a standard at FRSTeam, and job coordinators are leaders in establishing a positive restoration fabric cleaning experience. He or she will go “above and beyond,” seeking ways to restore memories and lives through the restoration of important fabric articles damaged in a loss.
Like all processes, communication is critical. FRSTeam job coordinators keep you informed of the progress of your items and discuss options for restoring sentimental or fragile items, dealing with non-restorable pieces or plans for long-term storage. They are also proactive in coordinating final deliveries.
At FRSTeam, we are proud of our job coordinators and the level of personalized customer service they challenge themselves to bring to you.