FRSTeam Frequently Asked Questions
Who is FRSTeam and what do you do?
FRSTeam helps you recover from disaster by restoring what others would replace. We specialize in cleaning, deodorizing, and bringing damaged belongings back to life from your family’s clothing and cherished items to business uniforms, electronics, and inventory. When fire, smoke, or water damages your property, we help restore your belongings to pre-loss condition so you can move forward faster.
Do you work with insurance companies?
Yes. FRSTeam partners with most major insurance carriers and handles the entire contents restoration process from initial inventory and pickup through cleaning, documentation, and delivery. In most cases, we bill your carrier directly, so you have one less thing to worry about during recovery.
What types of items can FRSTeam restore?
We restore:
- Textiles: Clothing, bedding, curtains, and other fabrics
- Electronics: TVs, computers, appliances, and point-of-sale systems
- Hard contents: Furniture, tools, décor, and kitchen items
- Specialty items: Artwork, memorabilia, uniforms, and business inventory
If it’s been damaged by smoke, soot, or water, there’s a strong chance we can bring it back. Don’t assume something is a total loss let us take a look.
How quickly can you respond after a loss?
We typically respond within hours once a claim is assigned to us. Our team coordinates directly with you or your property manager to schedule pickup and begin restoration right away.
How long does the restoration process take?
It depends on the size of the loss and type of items:
- Residential: Most textile restoration is complete within 5–10 business days. Essential items like work clothes, school uniforms, or bedding are typically returned within 24–48 hours.
- Commercial: We customize timelines based on your needs and prioritize getting your business back up and running with minimal disruption.
Can FRSTeam handle large commercial losses?
Absolutely. Our national network lets us scale quickly for large scale losses from hotels and multi-unit properties to senior living facilities, offices, and restaurants. We handle all the logistics, inventory tracking, and secure storage, so you can focus on getting back to normal operations.
What happens if something cannot be restored?
If an item can’t be restored, we document it thoroughly with detailed notes and photos. We provide this list to your insurance carrier to support your claim and help streamline the replacement process.
How does payment work?
In most insured cases, we bill your insurance carrier directly so you don’t have out-of-pocket costs. For commercial work or private-pay situations, we provide clear estimates up front and get your approval before starting any work.
How are my items tracked and protected?
Every item is carefully inventoried and documented from pickup through delivery. Our teams use proven tracking processes to maintain clear accountability at every step, and your belongings are stored in secure, climate-controlled facilities. From start to finish, we keep a close chain of custody to ensure your items are protected, organized, and returned to you accurately.
Can FRSTeam remove smoke odor completely?
In most cases, yes. We use advanced techniques like specialized deodorization, filtration, and cleaning processes to remove smoke and soot odor at the molecular level, not just mask it. If an item cannot be fully restored to our standards, it is carefully documented and placed on the non-restorable list, so you and your insurance provider can make informed next steps.
What should I do if my belongings were damaged by water?
Don’t throw anything away before we take a look. We can often restore water-damaged fabrics, furniture, and even electronics if we start right away. Be aware, moisture can lead to mold and permanent staining within 48–72 hours, so the sooner we can start, the better.
Does FRSTeam provide emergency rush service?
Yes, we prioritize the items you need most. For homeowners, that means essential clothing and household necessities. For businesses, we fast-track linens, uniforms, or critical equipment so you can keep operating with minimal disruption.
What are the benefits of restoring items instead of replacing them?
Restoration offers real advantages:
- Significant cost savings—Restoration typically costs 50–80% less than replacement.
- Faster recovery—Restored items come back sooner than replacements can be ordered and delivered.
- Preserves what matters—From sentimental belongings to branded business assets, some things can’t simply be replaced.
- Sustainability—Keeps usable items out of landfills.
Where is FRSTeam located?
We have locally owned locations across the U.S. and Canada. Each location operates with the backing of our national network, ensuring you get consistent quality, proven technology, and responsive local service no matter where you are.
How do I schedule a pickup or estimate?
Contact your local FRSTeam directly or submit a claim through our website. We’ll coordinate pickup, documentation, and next steps with you or your insurance representative, depending on your situation.
What does FRSTeam stand for?
FRSTeam originally stood for Fabric Restoration Service Team. While we began with fabric/textile restoration, we’ve evolved into a full-service contents restoration company. That’s why we introduced “The Contents Specialist” to reflect the full scope of what we do today.
Get Your Recovery Started
With locations across the U.S. and Canada, we’re ready when you are. Find a location near you or submit a claim to get started.