National Contents Trainer

Location: FRSTeam Corporate Operations - Remote, Travel Required

Department: FRSTeam Corporate Operations Team

Reports To: Director of Franchise Operations

Effective Date: 01/01/2022


The National Contents Trainer role is primarily to provide support to the franchisee community and company owned locations to maximize results while maintaining a consistent customer/client experience, operational compliance, and confirming brand standards are being met.

Duties and Responsibilities


  • Monitor contents training activity to ensure that all requirements have been met, and all locations are proficient at delivering on our Carrier commitments and FRSTeam model
  • Assist the Operations team to ensure the smooth roll-out of this new offering across the network
  • Assist the Operations and National Sales teams with new Carrier service level agreements and Master Service Agreements
  • Provide guidance on any updates to the Operations Manual
  • Participate in online team meetings
  • Attend annual Restoration Retreat, Regional Meetings and Corporate Meetings
    • Q1 one 4 day trip / Q3 two 3 day trips / Q4 one 3 day trip
  • Provide reports on support/training meetings and progress
  • Identify opportunities and monitor revenue growth, production efficiencies, and make recommendations for constant improvement
  • Continually monitor our existing systems and procedures to ensure we are maximizing our profit opportunity
  • Other projects as assigned

First 6 Months

  • Develop appropriate content and update training modules
  • In-person on-boarding training classes in San Diego and/or Denver
    • 2 per month
  • Assist with the integration of the newly acquired company called The Contents Specialist (TCS) into the FRSTeam operating model

7 Months in and Ongoing

  • Group Training Sessions and Seminars (In person and online)
    • Quarterly in person training seminars
    • In-person on-boarding training classes in San Diego and/or Denver
      • 2 per month (until all locations are onboarded)
  • Possible on-going additional on-boarding training trips as offices sign up for contents
  • Targeted support visits and/or phone/webinar support to franchisees and company owned locations with consistent action plan follow up
    • In-person support visits: 1 per month

Required Experience:

  • Disaster Restoration Contents Experience to Include
    • Minimum 5 years of experience in contents restoration
    • Experience leading a contents division
    • Experience building training resources for contents packouts and cleaning
    • Experience teaching training seminars/classes
    • Ability to travel once a month for 3-4 days
      • First 3-6 months will have less travel to build training modules
    • A strong leader with a growth mindset
    • Computer literate, with working knowledge of Xactimate, Xactanalysis, Claims Connect (Symbility), Dash, Microsoft Office

If this sounds like you, apply today.