General Manager

Location: FRSTeam by Custom Commercial - Northern, CA

Who We Are:

The FRSTeam brand spans the US with over 50 locations serving the fabric restoration needs for families devastated by a smoke, fire, or water loss. FRSTeam was founded in 2006 and based on the service ethics and dedication to creating a positive customer experience of the original company, Custom Commercial Dry Cleaners. The ten company stores, now branded FRSTeam by Custom Commercial, share a corporate office in Hayward with the FRSTeam franchise corporate home office.

Our most important and valuable resource is the employee. We are a family oriented business. This position is an exciting and challenging opportunity for someone with great leadership, communication and organization skills.

General Job Duties

  • Oversee daily operations of the Northern CA markets (Hayward and Sacramento).
  • Ensure the creation and implementation of a strategy designed to grow the business. Oversee 1 million revenue in both markets combined (monthly).
  • Coordinate the development of key performance goals for functions and direct reports.
  • Provide direct management of key functional managers in both markets.
  • Ensure the development of tactical programs to pursue targeted goals and objectives.
  • Ensure the overall delivery and quality of the unit’s offerings to customers.
  • Engage in key or targeted customer activities.
  • Oversee key hiring and talent development programs.
  • Evaluate and decide upon key investments in equipment, infrastructure, and talent.
  • Communicate strategy and results to the unit’s employees.
  • Report key results to corporate officers.
  • Engage with corporate officers in broader organizational strategic planning.

Required Experience:

  • Strong customer service & communication skills
  • Team player mentality
  • Proficient with technology
  • Applicant must consent to criminal background check
  • A valid driver’s license
  • Excellent driving record
  • Ability to bend, reach above shoulder level, twist, turn, and kneel
  • Ability to consistently lift, push, pull and carry up to 50 lbs. daily

We Offer:

  • Job Type: Full-time
  • Salary: $100K – 120K annual
  • Eligibility to participate in monthly bonus program
  • Eligibility for full health benefits, PTO accrual & 401k plan participation
  • A friendly, family environment with potential for growth and development

If this sounds like you, apply today.