Account Representative

Location: FRSTeam by Custom Commercial - Denver, CO

Who We Are:

The FRSTeam brand spans the US with over 50 locations serving the fabric restoration needs for families devastated by a smoke, fire, or water loss. FRSTeam was founded in 2006 and based on the service ethics and dedication to creating a positive customer experience of the original company, Custom Commercial Dry Cleaners. The ten company stores, now branded FRSTeam by Custom Commercial, share a corporate office in Hayward with the FRSTeam franchise corporate home office.

Our most important and valuable resource is the employee. We are a family oriented business. This position is an exciting and challenging opportunity for someone with great teamwork, communication and organization skills.

General Job Duties


  • following up on payments & communication throughout the entire claims process.
  • Billing Invoices
  • Check bills, pricing of sub-contractors, maintain logs and records.

Client Services

  • First point of contact for new jobs
  • Scheduling & communication between field staff/production/management and insured
  • Billing Customer concerns – facilitate solutions for insureds and contractors
  • Determining and managing customer expectations with job coordinators
  • File documentation

Required Experience:

  • Strong customer service & communication skills
  • Team player mentality
  • Proficient with technology
  • Applicant must consent to criminal background check
  • A valid driver’s license
  • Excellent driving record
  • Ability to bend, reach above shoulder level, twist, turn, and kneel
  • Ability to consistently lift, push, pull and carry up to 35 lbs. daily

We Offer:

  • Job Type: Full-time
  • Job hours are typically Monday – Friday, 8:00am-4:30pm, overtime may be available daily and some Saturdays
  • On call rotational schedule, incentive applies
  • Starting wage: $16 -18/hour
  • Eligibility to participate in monthly bonus program
  • Eligibility for full health benefits, PTO accrual & 401k plan participation
  • A friendly, family environment with potential for growth and development

If this sounds like you, apply today.